How do I restore my computer using the eRecovery Management program?

How do I restore my computer using the eRecovery Management program?
eRecovery Management program you have the option to restore your computer. Clicking restore will present you with 3 options.

The first option is Completely Restore System to Factory Defaults, which will completely erase your computer and reinstall Windows returning it to the same state it was when you turned your computer on for the first time.

The second option is Restore Operating System and Retain User Data, which is essentially the same process but the information stored in your user account folder will be saved. Acer still recommends backing up all other data if you choose to use this option.

The third option, Reinstall Drivers or Applications, is discussed in further detail below.

Note: Keep in mind that Windows recovery or an anti-virus program may solve an issue your having without having to completely reinstall windows.
To start your system restore follow the below steps:

1. Click on the Start menu and click All Programs.

2. In the program list click the Acer folder, then click the Acer eRecovery Management icon.

3. Windows User Account Control may ask for your permission to run this program, click Yes.

4. From the Acer eRecovery Management window on the left click Restore, then click Completely Restore System to Factory Defaults.

5. On the Confirmation screen, select Yes and click Start

6. Finally click OK to confirm restoration and then your computer will restart.

7. After the computer restarts click Next if you agree to the notice on your screen.Note: The notice is informing you that all your data will be erased. If you have not backed up your data click Cancel now.

8. Next you get a final confimation screen. Click Next, then click OK to start the recovery process.

9. The recovery may take a while to finish. You will get a confirmation screen when it is finished.

10. Click OK to restart your computer.

When Windows restarts it will take a few minutes to complete the restore process and once finished it will restart your computer again. Windows will now begin a first time setup just as it did when you turned your computer on for the first time.

Once you fully load back into Windows it will complete the final steps of the recovery. A progress bar will let you know what step of the process it is on.
The third option is Reinstall Drivers or Applications. This will allow you to reinstall any application or driver that you may be having problems with that came installed on your computer without reinstalling Windows completely.

To reinstall a driver or application follow the below steps:

1. Click on the Start menu and click All Programs.

2. In the program list click the Acer folder, then click the Acer eRecovery Management icon.

3. Windows User Account Control may ask for your permission to run this program, click Yes.

4. From the Acer eRecovery Management window on the left click Restore, then click Reinstall Drivers or Applications.

5. Select Contents.

6. Choose the driver or application you wish to install.

7. On the right, click the Install link and follow the prompts.

8. The computer may restart when installation is complete. If it does not restart, manually shutdown and restart the computer

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How do I maintain and store my notebook battery?

Maintaining the battery:

The life span of a notebook battery is about 1.5 to 3 years, under normal conditions. As the battery begins to die, you need to recharge the battery more frequently because it cannot hold a full charge.

Do not expose the battery to high heat or freezing temperatures. Hot batteries discharge very quickly, and cold ones cannot create as much power. Short battery life is more likely to be caused by heat than by charge/discharge patterns. Keep the lithium-ion battery cool. For example, avoid a hot car.

Charge often, but try not to fully discharge the battery frequently. This only adds strain. Several partial discharges (regular use), with frequent recharges, are better for lithium-ion than one total discharge. Recharging a partially charged lithium-ion battery does not cause any harm because it has no memory.

Older batteries with fuel gauges should be recalibrated once every 30 charges. If ignored, the fuel gauge becomes increasingly less accurate.
Clean the gold or silver connector on the battery (the part of the battery that makes contact with the notebook) with alcohol or electronic contact cleaner. Cleaning helps maintain good contact, which improves the transfer of power from the battery to the notebook.

Storing the battery:

Do not charge up a battery, and then store it away. A stored battery should be used every three to four weeks. Let the battery fully discharge, then recharge to 40% if you plan to store it again. If you store a battery for longer than three to four weeks, the battery could fully discharge because the battery circuitry itself consumes power.

If you have a spare lithium-ion battery, use one exclusively and keep the other cool by placing it in the refrigerator. Make sure that it is wrapped protectively and that nothing will be dropped on it. Do not freeze the battery. Do not use old batteries. Avoid purchasing spare lithium-ion batteries and storing them for later use. Do not buy old stock, even if it is sold at clearance prices. While it makes sense to have 2 or 3 extra batteries, so that you always have a fresh one charged up and ready to go, if you buy batteries and store them for years, they may not work when you decide to use them.

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What can I do if my computer does not power on?

What can I do if my computer does not power on?

If your computer will not power on, below are a few steps you can follow to attempt to correct the issue.

If the computer will not power on:

Ensure that the power cord and/or AC adapter are plugged into the computer and that the connection is solid and not loose fitting.
For notebooks or netbooks, verify that the power cord is plugged into the AC adaptor completely.

If the power cord or AC adaptor is plugged into a surge protector, verify that the surge protector is powered on.

Attempt to use a different electrical outlet.

For desktops, check the voltage setting on the power supply (AC Adapters are auto switching).
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What can I use to clean my LCD screen?

There is no specific product that can be recommended. Any product designed for cleaning an LCD screen will be fine. Please follow the instructions that came with the product carefully.

Caution: If the product does not include its own cleaning cloth, ensure that the cloth you are using is soft. Rugged materials such as tissue paper may leave scratches on the LCD screen. Ensure that you do not apply too much pressure to the display as you may cause damage. Do not use tap water to clean screens, chemicals such as chloride can damage the screen. Do not spray cleaning solutions directly onto the screen. Never use cleansing agents like window cleaners, soap solutions etc. These contain chemicals that can harm the screen. In particular you should avoid anything that contains ammonia, acetone, toluene or ethyl alcohol.

Do I need to remove the battery when using my AC Adapter?

Do I need to remove the battery when using my AC Adapter?

It is not necessary to remove the battery when using AC power since the computer provides a "trickle charge" to the battery while on AC power. If, however, you plan to not use your computer at all for several days, it is not a bad idea to remove the battery. Just keep the battery in a cool and dry area. A “trickle charge” means charging a battery at a similar rate as its self-discharging rate, thus maintaining a full capacity battery. Most rechargeable batteries have a low rate of self-discharge, meaning they gradually lose their charge even if they are not used in a device

What can I do if my computer does not power on?

What can I do if my computer does not power on?
If your computer will not power on, below are a few steps you can follow to attempt to correct the issue.
If the computer will not power on:

· Ensure that the power cord and/or AC adapter are plugged into the computer and that the connection is solid and not loose fitting.
For notebooks or netbooks, verify that the power cord is plugged into the AC adaptor completely.

· If the power cord or AC adaptor is plugged into a surge protector, verify that the surge protector is powered on.

· Attempt to use a different electrical outlet.

· For desktops, check the voltage setting on the power supply (AC Adapters are auto switching).

Where can I find specifications and information about my product?

Where can I find specifications and information about my product?
You may have questions regarding the specifications or operation of your Acer Product. Below are the steps you can take to view that information online.

To view support documents and specifications for your product:

1. In your Internet browser of choice, navigate to our Acer Product Support page.

2. In the Select Your Product section, click the icon that represents your product.

3. A new window will pop-up. In the Select Line section, choose the line that represents your product link.

4. In the Select Model section, choose the model that represents your product.

5. Click the Confirm button to verify the correct model choice.

6. On the next page, click the Support Documents tab and then click on the Support Documents link. It will be labeled with your model number.

7. Click on the link to the information you would like to view.

How do I reinstall the Operating System on my computer?

How do I reinstall the Operating System on my computer?
Select models, with Microsoft Windows, have the ability to have the Operating System reinstalled from a hidden partition built into the computer.
Note: During the process, all data stored on your computer will be overwritten. This means all your files, such as email and photos, will be erased. Therefore, we recommend making a backup of all personal data before starting the recovery process.
To start the system recovery:

1. Restart the computer.

2. When the Acer logo appears on the screen, press the Alt and F10 keys repeatedly.

3. If you are prompted with a Microsoft Windows boot screen, press the Enter key.

4. After the system recovery application has loaded, follow the prompts to reinstall the Operating System.

If the ability to reinstall from the previous method is not available or fails, recovery of the Operating System will need to be from Recovery Media. If you do not have a set of Acer Recovery Media, you may purchase the set online from the Acer Recovery Media Order Form..
Note: If your computer does not have an internal optical disc drive, an external optical disc drive will be required in order to recover the Operating System using Acer Recovery Media.

1. Restart the computer.

2. When the Acer logo appears on the screen, press the F12 key repeatedly to enter the computer's Boot Menu.

3. Press the CD-ROM drive eject button and insert the disc labeled System CD.

4. Close the CD-ROM tray.

5. Refer to on screen instructions to select either CDROM or USB CDROM.

6. The computer will boot from the Acer Recovery Media

7. When prompted for the Recovery CD, remove the System CD and insert the Recovery CD.

Note: If there are multiple Recovery CDs, please insert the first of the Recovery CDs.

8. After the system recovery application has loaded, follow the prompts to reinstall the Operating System