What can I use to clean my LCD screen?

What can I use to clean my LCD screen?

There is no specific product that can be recommended. Any product designed for cleaning an LCD screen will be fine. Please follow the instructions that came with the product carefully.

Caution: If the product does not include its own cleaning cloth, ensure that the cloth you are using is soft. Rugged materials such as tissue paper may leave scratches on the LCD screen. Ensure that you do not apply too much pressure to the display as you may cause damage.  Do not use tap water to clean screens, chemicals such as chloride can damage the screen.  Do not spray cleaning solutions directly onto the screen.  Never use cleansing agents like window cleaners, soap solutions etc. These contain chemicals that can harm the screen. In particular you should avoid anything that contains ammonia, acetone, toluene or ethyl alcohol.

Do I need to remove the battery when using my AC Adapter?

Do I need to remove the battery when using my AC Adapter?

It is not necessary to remove the battery when using AC power since the computer provides a "trickle charge" to the battery while on AC power. If, however, you plan to not use your computer at all for several days, it is not a bad idea to remove the battery. Just keep the battery in a cool and dry area.  A “trickle charge” means charging a battery at a similar rate as its self-discharging rate, thus maintaining a full capacity battery.  Most rechargeable batteries have a low rate of self-discharge, meaning they gradually lose their charge even if they are not used in a device

What can I do if my computer does not power on?

What can I do if my computer does not power on?
If your computer will not power on, below are a few steps you can follow to attempt to correct the issue.
If the computer will not power on:

·       Ensure that the power cord and/or AC adapter are plugged into the computer and that the connection is solid and not loose fitting.
For notebooks or netbooks, verify that the power cord is plugged into the AC adaptor completely.

·       If the power cord or AC adaptor is plugged into a surge protector, verify that the surge protector is powered on.

·       Attempt to use a different electrical outlet.

·       For desktops, check the voltage setting on the power supply (AC Adapters are auto switching).

Where can I find specifications and information about my product?

Where can I find specifications and information about my product?
You may have questions regarding the specifications or operation of your Acer Product.  Below are the steps you can take to view that information online.

To view support documents and specifications for your product:

1.    In your Internet browser of choice, navigate to our Acer Product Support page.

2.    In the Select Your Product section, click the icon that represents your product.

3.    A new window will pop-up. In the Select Line section, choose the line that represents your product link.

4.    In the Select Model section, choose the model that represents your product.

5.    Click the Confirm button to verify the correct model choice.

6.    On the next page, click the Support Documents tab and then click on the Support Documents link. It will be labeled with your model number.

7.    Click on the link to the information you would like to view.

How do I reinstall the Operating System on my computer?

How do I reinstall the Operating System on my computer?
Select models, with Microsoft Windows, have the ability to have the Operating System reinstalled from a hidden partition built into the computer.
Note: During the process, all data stored on your computer will be overwritten. This means all your files, such as email and photos, will be erased. Therefore, we recommend making a backup of all personal data before starting the recovery process.
To start the system recovery:

1.    Restart the computer.

2.    When the Acer logo appears on the screen, press the Alt and F10 keys repeatedly.

3.    If you are prompted with a Microsoft Windows boot screen, press the Enter key.

4.    After the system recovery application has loaded, follow the prompts to reinstall the Operating System.

If the ability to reinstall from the previous method is not available or fails, recovery of the Operating System will need to be from Recovery Media. If you do not have a set of Acer Recovery Media, you may purchase the set online from the Acer Recovery Media Order Form..
Note: If your computer does not have an internal optical disc drive, an external optical disc drive will be required in order to recover the Operating System using Acer Recovery Media.

1.    Restart the computer.

2.    When the Acer logo appears on the screen, press the F12 key repeatedly to enter the computer's Boot Menu.

3.    Press the CD-ROM drive eject button and insert the disc labeled System CD.

4.    Close the CD-ROM tray.   

5.    Refer to on screen instructions to select either CDROM or USB CDROM.

6.    The computer will boot from the Acer Recovery Media

7.    When prompted for the Recovery CD, remove the System CD and insert the Recovery CD.

Note: If there are multiple Recovery CDs, please insert the first of the Recovery CDs.

8.    After the system recovery application has loaded, follow the prompts to reinstall the Operating System

How do I restore drivers and applications using eRecovery?

How do I restore drivers and applications using eRecovery?
Drivers for Acer products may be found on the Acer Product Support.  Search for the product and download the drivers.
Alternatively, the factory installed drivers and applications can be re-installed by using Acer eRecovery by following these steps:

1.    Click Start, and then All Programs

2.    Click Acer, and then Acer eRecovery Management

3.    You may be prompted to enter or create a password. This password will be required to use eRecovery in the future. 

4.    In the next window on the left toolbar, select Restore.

5.    Choose Reinstall Drivers or Applications

6.    Choose Contents 

7.    Choose the driver or application you wish to install

8.    On the right, click the Install link and follow the prompts.

9.    The computer may restart when installation is complete. If it does not restart, manually shutdown and restart the computer

What can I do if my computer does not power on?

What can I do if my computer does not power on?
If your computer will not power on, below are a few steps you can follow to attempt to correct the issue.
If the computer will not power on:

·       Ensure that the power cord and/or AC adapter are plugged into the computer and that the connection is solid and not loose fitting.
For notebooks or netbooks, verify that the power cord is plugged into the AC adaptor completely.

·       If the power cord or AC adaptor is plugged into a surge protector, verify that the surge protector is powered on.

·       Attempt to use a different electrical outlet.

·       For desktops, check the voltage setting on the power supply (AC Adapters are auto switching).

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Where can I find specifications and information about my product?

Where can I find specifications and information about my product?
You may have questions regarding the specifications or operation of your Acer Product.  Below are the steps you can take to view that information online.

To view support documents and specifications for your product:

1.    In your Internet browser of choice, navigate to our Acer Product Support page.

2.    In the Select Your Product section, click the icon that represents your product.

3.    A new window will pop-up. In the Select Line section, choose the line that represents your product link.

4.    In the Select Model section, choose the model that represents your product.

5.    Click the Confirm button to verify the correct model choice.

6.    On the next page, click the Support Documents tab and then click on the Support Documents link. It will be labeled with your model number.

7.    Click on the link to the information you would like to view.